United Business Media (UBM)

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Improved customer feedback processes lead to excellent customer service The Challenge United Business Media (UBM) is one of the largest events, data and media businesses in the world. It organises more than 300 market-leading B2B events every year. As part of its Sales Excellence programme, UBM wanted to understand customer perceptions before and during project…

10x Genomics

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The Challenge 10x Genomics is a US biotechnology company specialising in manufacturing of technology for clinical research. The brand had a need for a data capture solution for use at specialist medical conferences and exhibitions globally. They needed to capture better quality data and create a faster process to get this data into CRM. Due…