Having gone to great lengths to convince your senior team to take on innovative technology to help you capture leads - ideally the Gather Lead Capture App – it is now important not to fall into the trap of letting it sit there collecting dust. We can help you make the most of it.
Onboarding the Gather way
Here at Gather, we pride ourselves on our new client onboarding process. A combination of dedicated guidance from our Client Services team and tech support from our in-house dev team.
We understand that new technology can be scary and sometimes there is a reluctance to change how an organisation does things. Our specialist teams are always on hand to answer questions, provide training, and ongoing support to help new and existing clients make the most of our Lead Capture App. Here are just a few of the things we do:
- We start by giving you a demo of the Gather Lead Capture App and the Gather Portal. Showing you exactly what is possible with our service.
- We then listen to you and collate all your data capture needs and assist with personalising the package that you have bought through custom questions and permission statements.
- We offer personal one-on-one or group training sessions with training materials, sessions, and ongoing support.
- We can attend your event with you to give on-site support and assistance.
- Most importantly, we do this in a way most suited to you and your team. Whether you are from an experienced technical background or completely new to capturing quality data, our client services team can guide you on the best approach for you and your team.
We do all of this and more to ensure Gather can support our clients ahead of time to prepare for any event at which they may be using the Gather Lead Capture App.
Here are a few things you can do to ensure we can give the best support
- Provide details of all the app users ahead of the event
- Have all users registered and logged into the app before the event
- We advise rigorous testing by all users, so they are familiar with the App and how to use it
- Check with us that all integrations are set up so that you can make the most of the data you collect
- Ensure all the automated emails that you can set up are active and ready so you can quickly engage with the leads you capture
Here is what Hannah Sharland, EMEA Event Manager at Vertiv, had to say about our extraordinary customer support:
Not just a software provider, they offer fantastic customer service. Gather has allowed us to effectively and compliantly collect event leads and pass those on to sales with clear details on how to follow up. It has massively improved our marketing and sales lead process and has helped us measure ROI from our events. An easy-to-use app, fantastic customer service team who are always on hand to support and respond to enquiries. Reasons for Choosing Gather: ease of doing business, local UK sales and service team, helpful and supportive account manager
If you would be interested in finding out more about how our App, event registration platform and data services can help you make the most out of your most valuable asset – your data – and boost your ROI, then please visit our website where you can learn all about the variety of products and services we offer, as well as requesting a demo, and book a free trial. Alternatively, just contact us for an initial chat to see how we can help you.
Take the first step towards valuable data
With our Data Capture app and Data services team on offer we provide all the tools necessary to unlock the value in your customer data